Frequently Asked Questions
This Agreement was last modified on 18th february 2016
Shipping Information
What Shipping Methods Are Available?
- Sea Freight:
- Full Container Load (FCL): Ideal for large shipments where you can book an entire container.
- Less than Container Load (LCL): Suitable for smaller shipments that don’t fill an entire container. Goods are consolidated with shipments from other companies.
- Air Freight:
- Express Shipping: Fast and reliable, commonly used for smaller shipments or time-sensitive goods. Popular carriers include DHL, FedEx, and UPS.
- Standard Air Freight: More cost-effective than express shipping but takes longer.
- Rail Freight:
- China-Europe Rail: An alternative to sea and air shipping, providing a faster transit time than sea freight and a lower cost compared to air freight.
- Courier Services:
- International Courier Services: Offered by companies like DHL, FedEx, and UPS, providing door-to-door delivery with tracking and insurance.
- Ex-Works (EXW) or FOB Shipping Terms:
- Ex-Works: The buyer arranges transportation from the seller’s premises.
- Free On Board (FOB): The seller is responsible for goods until they are loaded onto the ship.
- DDP (Delivered Duty Paid):
- The seller takes responsibility for all costs, including customs duties and taxes, and delivers the goods directly to the buyer’s location.
- DDU (Delivered Duty Unpaid):
- The seller is responsible for delivering the goods to the buyer’s location, excluding customs duties and taxes.
How Long Will it Take To Get My Package?
- Express Shipping:
- International Express (e.g., DHL, FedEx, UPS): Typically takes 2 to 5 business days for delivery.
- Air Freight:
- Standard Air Freight: Can take anywhere from 5 to 14 business days, depending on the destination and customs clearance.
- Sea Freight:
- Full Container Load (FCL): Generally ranges from 20 to 45 days, depending on the destination port.
- Less than Container Load (LCL): May take a few weeks longer than FCL due to consolidation and deconsolidation processes.
- Rail Freight:
- China-Europe Rail: Generally takes 10 to 20 days, offering a faster option compared to sea freight.
- Postal Services:
- E-packet or Standard International Shipping: Can take 7 to 30 business days or more, depending on the destination and customs processing.
How Do I Track My Order?
- Tracking Number:
- Locate the tracking number associated with your order. This is usually sent to you via email or provided on the order confirmation page.
- Carrier’s Website:
- Visit the website of the shipping carrier handling your delivery (e.g., DHL, FedEx, UPS, USPS).
- Tracking Section:
- Look for the “Track” or “Tracking” section on the carrier’s website. This is often prominently displayed on the homepage.
- Enter Tracking Number:
- Enter your tracking number into the provided field. The format of the tracking number may vary by carrier.
- View Tracking Information:
- Once you enter the tracking number, the carrier’s website should display detailed tracking information for your package. This may include the current location, estimated delivery date, and any significant tracking events.
- Notifications:
- Some carriers provide notifications or updates via email or SMS as your package moves through different stages of the delivery process. Check your email or message notifications for updates.
- Online Store Account:
- If you made the purchase through an online store, log in to your account on the store’s website. Look for an “Order History” or “Track Order” section, where you can view the status and tracking information for your order.
- Contact Customer Service:
- If you encounter any issues or have questions about your order, contact the customer service of the shipping carrier or the online store for assistance.
Do I Need A Account To Place Order?
Review the website’s FAQ or help section for information on the ordering process and whether an account is needed.
QUICK FAQ
OUR PRODUCTS ARE AUTHENTIC/ORIGINAL?
HOW MANY DAYS IT WILL TAKE FOR DELIVERY?
If you place your order now, your parcel will arrive at your doorstep in 3 to 5 working days.
WHAT IF I RECEIVE DAMAGED / WRONG PRODUCT ?
Contact Us in Office timing (Mon-Friday 09:00 Am to 05:00 Pm) via Email at support@dragonranee.com . We’ll replace it as
IS THERE ANY RETURN POLICY?
Yes, We Accept Returns within 7 Days After Delivery. You’ll get 100% Cashback If Product is not as described.
I DIDN'T RECEIVED ANY CONFIRMATION MESSAGE?